Please forward net present value questions and answers pdf error screen to 192. Our interactive tutorials are designed to take you step-by-step through the process of creating your own questions. Find out how easy it is to get started. Discover our wide selection of textbook content and advanced teaching tools.
View a sample course, read testimonials or sign up for a free instructor account today. Do they match your teaching style? STEM disciplines, including tutorial banks and assessments. Ron Larson and Bruce H.
Richard Auffmann and Joanne S. Choose from more than 900 textbooks from leading academic publishing partners along with additional resources, tools, and content. Centennial Campus, 1791 Varsity Dr. Get the latest tips, news, and developments. NPS has been widely adopted with more than two thirds of Fortune 1000 companies using the metric. One Number You Need to Grow”.
The provider can be a company, employer or any other entity. The provider is the entity that is asking the questions on the NPS survey. The consumer is the customer, employee, or respondent to an NPS survey. The scoring for this answer is most often based on a 0 to 10 scale. Those who respond with a score of 9 to 10 are called Promoters, and are considered likely to exhibit value-creating behaviors, such as buying more, remaining customers for longer, and making more positive referrals to other potential customers. Those who respond with a score of 0 to 6 are labeled Detractors, and they are believed to be less likely to exhibit the value-creating behaviors.
Responses of 7 and 8 are labeled Passives, and their behavior falls in the middle of Promoters and Detractors. The Net Promoter Score is calculated by subtracting the percentage of customers who are Detractors from the percentage of customers who are Promoters. For purposes of calculating a Net Promoter Score, Passives count towards the total number of respondents, thus decreasing the percentage of detractors and promoters and pushing the net score towards 0. Companies are encouraged to follow the likelihood to recommend question with an open-ended request for elaboration, soliciting the reasons for a customer’s rating of that company or product. These reasons can then be provided to front-line employees and management teams for follow-up action.